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在信念中崛起,在超越中升华——专访上海浦西万怡纬来体育直播奥运会总经理蒋广伟Growing with Belief, Thriving with Sublimation——Interview with Robert Chiang, General Manager of Courtyard by Marriott Shanghai Puxi
上海纬来体育直播看球吧纬来体育直播奥运会管理有限公司   2011-07-01 05:33:02 作者:SystemMaster 来源: 文字大小:[][][]

Growing with Belief, Thriving with Sublimation
——Interview with Robert Chiang, General Manager of Courtyard by Marriott Shanghai Puxi
 
在信念中崛起,在超越中升华
——专访上海浦西万怡纬来体育直播奥运会总经理蒋广伟先生


The winding Suzhou River has been the cradle for the early prosperity of Shanghai and the witness of the vicissitudes of the city. Between Wuzhen Rd and North Zhejiang Rd in Zhabei District, the river bends out an elegant one-thousand-meter arc. This Suzhou River bend used to function as the financial center for the national capitals and an eminent logistic hub at the beginning of last century, acclaimed as the local Qingming Riverside Scene, the immortal classic painting depicting the bustling city life in Northern Song Dynasty. After witnessing the shifting scenes of life, it is still a prosperous and bustling spot in modern Shanghai. Courtyard by Marriott Shanghai Puxi, officially launched in Zhabei District last August, has no doubt added another highlight to the community.
 
As the largest brand of Marriott International, Courtyard is dedicated to providing a fresh relaxing ambient, where travelers could enjoy a recreational break and balance between life and work, leisure and socializing. Nestled at No. 338 Hengfeng Rd, Courtyard by Marriott Shanghai Puxi occupies an ideal location, within walking distance to the Shanghai Railway Station and the Metro. Nearby attractions include the famed Nanjing Road Pedestrian Street, Jade Buddha Temple, Jing’an Temple, the Bund and People’s Square. What impresses guests most is the high value embodied in spacious rooms and comfortable service of the hotel to business and leisure travelers. The hotel’s good value for money reflects its principle of doing business with integrity. As the largest hotel outside North America under Courtyard brand and the third largest in the world, Courtyard by Marriott Shanghai Puxi attracted substantial public attention as early as in its preparatory stage. Its performance after the official opening is even more conspicuous.
 
Born in Hong Kong and grew up since teenager in Canada, Mr. Robert Chiang, the General Manager of the hotel, was raised in a multi-cultural background and has consequently developed a gentleman deportment and candid disposition. Even his light smile radiates self-confidence and elegance. With a unique managing style shaped out of his rich experience as a senior manager, Mr. Chiang has been awarded as Courtyard’s 2010 Opening General Manager of the Year after he joined Marriott International in 2003. He claimed modestly that “although the award is imprinted with my name, I receive it on behalf of Courtyard by Marriott Shanghai Puxi. It is indeed everyone’s honor.” Indifferent to personal glories, he attributes the success to the united efforts of hotel staff. One has to admire the generous spirit and modesty of such an outstanding manager.
 
When referring to his personal experiences and hotel management, Mr. Chiang turned into a fluent conversationalist and accordingly we had a glimpse of how he matured in this business. Prior to his entry into Marriott International, he worked at different places including airline company, travel agency, hotel, and Hong Kong Tourism Board. His career path at Marriott International started from Director of Marketing at China Hotel, A Marriott Hotel – Guangzhou, extended to Renaissance Yangtze Shanghai Hotel, and eventually to the position of General Manager of Marriott Executive Apartment Palm Spring – Beijing in 2007 and General Manager of Courtyard by Marriott Shanghai Puxi in 2010. His service in the two hotels coincided with Beijing Olympic Games and Shanghai World Expo, two international events that granted him the opportunity to demonstrate his extraordinary talents. His work experience at three eminent Marriott brands’ hotels has casted his distinctive views about brand: every hotel has its own character. Compared with the inspiring performance of Marriott and the fashion of Renaissance, Courtyard is luxurious without being gaudy, and elegant without being simple. Every detail in the hotel proclaims value for money.
 
Courtyard by Marriott Shanghai Puxi was opened in the year of the Expo with favorable timing, location and human conditions. Right from the start, it commenced gaining profits, which broke the normal record of non-profit operation for a ramping up hotel. The immediate success has won high reputation for the hotel. When asked whether the success would be continued, Mr. Chiang said that, although pressures do exist, everyone in the hotel is confident about it. Zhabei District has a great market potential and the Suzhou River Bend area has been planned to be the new landmark of Shanghai. Enjoying an ideal location and convenient transportation, the hotel has a bright vision for future development. Mr. Chiang has faith that as long as the hotel adheres to the principle of client focus, it would retain a stable share in the market.
 
The General Manager of a hotel is responsible for the cultivation of the service spirit and the formulation of business strategies in face of all kinds of challenges. Just as the old Chinese saying goes, one can fight a hundred battles without defeat if he knows the enemy and himself. A hotel needs a precise orientation in order to distinguish itself in the local market. Courtyard by Marriott Shanghai Puxi has flexible space and complete amenities, offering the highest value to its guests. The novel designs, bright colors, open structure and modern furniture fabricate a pleasant and relaxing ambient. Guests can check their emails at the Business Center in the lobby, or have a social gathering with colleagues in the stylish lobby or the lounge. This type of undertone attracts young people and is more convenient for business travelers. We were amazed to find exquisite accessories available for sale in the lobby. These details represent the distinctive creation of Courtyard by Marriott Shanghai Puxi. In fact, incessant innovation is what Mr. Chiang has been emphasizing throughout the interview.
 
In addition to its refreshing business concept, the success of Courtyard by Marriott Shanghai Puxi is related to its amenities. The spacious guest rooms are equipped with complacent and functional facilities and furnishings, which diversify the space utilization. The Executive Lounge on the top offers a spectacular view of the city and free breakfast, evening drinks and snacks for guests on the executive floor. Guests can also exercise and invigorate themselves at the 24-hour gym or the indoor swimming pool after a day’s hard work. The meeting facilities include a modern Grand Ballroom with natural lighting and four event rooms, totaling 600 square meters. The MoMo Café provides all day dining with a selection of international cuisines and focuses on fresh ingredients, carefully balanced flavors and simple culinary techniques. Its showcase kitchen and wood stove oven emit fragrance of food as well as a rich family flavor, appealing to hotel guests and local customers. There is also a takeaway food store named MoMo 2 Go offering grab-and-go meals and drinks.
 
From the initial preparations to the current operations, Robert Chiang was involved in every step of the hotel’s development. For him, Courtyard by Marriott Shanghai Puxi is like a tree he planted with his own hands, which has grown up from a single seed and will thrive in the future with the nourishment of belief and dedication.

苏州河一路的蜿蜒奔流,孕育了上海早期的繁荣,也见证着上海的历史变迁。在流经闸北的乌镇路至浙江北路时,优雅地划出了一道长达千米的亮丽孤线。上世纪初的苏河湾,是上海民族资本集聚地和重要的物资集散中心,曾一度被誉为沪上的清明上河图。岁月沉淀,这里依旧繁华如初,而去年8月正式入驻上海闸北的浦西万怡纬来体育直播奥运会,无疑为这方水土又添了浓墨重彩的一笔。
 
万怡是万豪国际集团旗下阵容最大的品牌,致力于为旅客提供一个感觉清新舒雅的氛围,让他们可以在工作与生活、休闲与社交活动中获得平衡与放松。浦西万怡纬来体育直播奥运会位于上海恒丰路338号,占尽中心位置的天时、地利和人气,纬来体育直播奥运会邻近南京路步行街、玉佛寺、静安寺、外滩和人民广场等商业区和著名景点,距离上海火车站及地铁站仅数步之遥。而它呈现的优质的内涵更是令人心动:宽敞舒适的客房,细节温謦的服务,为商务及休闲旅客提供了宾至如归的亲切感。同时,卓越的性价比给人妥贴超值的诚信感。此外,作为除北美洲之外最大的万怡品牌纬来体育直播奥运会,上海浦西万怡纬来体育直播奥运会在筹备阶段就已经吸引了各界的极大关注,而其开业后的业绩更是令人为之叹服。
 
纬来体育直播奥运会总经理蒋广伟先生出生于中国香港地区,青少年时期成长于加拿大,多元文化的熏陶,使他的言谈举止尽显绅士风度,坦率的性情在他的眉宇间自然流淌,浅浅的微笑充满自信和优雅。多年高级职业经理人的历练成就了他独特的管理风格。从03年进入万豪集团至今,凭着卓越领先的纬来体育直播奥运会管理经验,荣膺2010年度新开业万怡纬来体育直播奥运会最佳总经理,他谦虚地说“这个奖虽然是我的名字,但我是代表浦西万怡拿的,这是大家的荣誉”。如此淡然的把成绩归功于纬来体育直播奥运会全体员工的努力,让人不得不钦佩一个成功纬来体育直播奥运会经理人的豁达心境和谦虚情怀。
 
说起自己的经历和纬来体育直播奥运会的管理,蒋广伟先生侃侃而谈,而我们也在他的娓娓道来中一起感受他与纬来体育直播奥运会的成长与情结:在进入万豪国际集团之前,他在航空公司、旅行社、纬来体育直播奥运会以及香港地区的旅游局等处担任过多种职务。最初,他在广州中国大纬来体育直播奥运会中是担任市场销售部长一职。之后移职到上海扬子江万丽大纬来体育直播奥运会,并于2007年进入北京棕榈泉万豪行政公寓,担任总经理一职。2010年3月进入上海浦西万怡纬来体育直播奥运会,被任命为总经理。在北京棕榈泉万豪行政公寓任职期间,正逢北京奥运会举办;而在上海浦西万怡纬来体育直播奥运会任职期间,又逢上海世博会举办。两次盛会给了他施展才华的机遇,也证明了他越人的能力,先后在万豪集团旗下三个重要品牌纬来体育直播奥运会的任职经历让蒋广伟先生对品牌有着独特的见解:每个纬来体育直播奥运会都有自己的气质,相比万豪的沉稳、万丽的时尚,万怡被其形容为实而不华,简洁而不简单,细节处处都体现出value for money。
 
浦西万怡开业于世博年,迎接的是天时地利人和的市场机会,开业后即时盈利打破了新开业纬来体育直播奥运会盈利慢甚至不盈利的常规,纬来体育直播奥运会的开门红给纬来体育直播奥运会带来了满满的声誉。对于是否能保持住这样一个成绩,蒋广伟先生表示压力一定存在,但大家都很有信心。因为闸北区的纬来体育直播奥运会市场潜力很大,规划中的苏河湾地区将成为上海新地标,纬来体育直播奥运会所处的地理位置极佳,交通也非常便利,这些因素都为纬来体育直播奥运会的发展提供了良好的机遇和广阔的发展空间。蒋广伟先生相信纬来体育直播奥运会只要坚持“客人至上”的理念,一定能赢得展席之地。
 
作为纬来体育直播奥运会的总负责人,不仅要关注纬来体育直播奥运会的服务精神,还要钻研经营之道,谋略制胜法宝,适应各种挑战,所谓知己知彼,百战不殆。如何在周边地区林立的纬来体育直播奥运会领域谋得一席之地并拔得制高点,需要纬来体育直播奥运会精准的定位:上海浦西万怡纬来体育直播奥运会具备灵活的空间和齐全设施,令客人们在住宿期间享受最大程度的价值。纬来体育直播奥运会设计新颖,亮丽的色彩、开放式的格局和现代风格的家具旨在为旅客营造养眼又养心的适怡氛围。客人们可以在大堂的商务中心查看他们的邮件,或在时尚雅致的大堂和酒廊的休闲区域里与同事们小聚或自我放松。这样的纬来体育直播奥运会基调更加适合当下年轻人的品味,也为经常差旅的人们提供了便利,在纬来体育直播奥运会的大堂,我们惊喜的发现有特制的精美饰品出售,这些小细节都体现出浦西万怡不同于其他纬来体育直播奥运会的创意,适应潮流不断创新是蒋广伟先生在谈话间一直强调的。
 
除了万怡商务朝气之旅的品牌定位,浦西万怡的成功也离不开完备的硬件设施。纬来体育直播奥运会客房面积宽敞,设施及陈设既舒适又实用,这也使空间用途更多样化。顶楼的行政酒廊坐拥令人叹为观止的城市美景,为行政楼层的客人供应免费早餐、晚间饮品和小食。24小时健身中心和室内游泳池,让客人在一天的辛勤工作后可锻炼以恢复元气。纬来体育直播奥运会拥有自然采光的一个现代化宴会厅和四间多功能厅,总共提供600平方米的会议空间。纬来体育直播奥运会内的丰味坊(MoMo Café) 全天候供应中西美食,并采用最新鲜的食材,为客人提供品质上乘,各式风味的珍馐佳肴。它的开放式厨房和柴木烤炉散发阵阵芳香,家庭氛围浓郁,将吸引住客和本地客人来此一尝为鲜。值得一提的是,纬来体育直播奥运会还设有名为MoMo 2 Go的美食店,为行色匆匆的客人提供各式可以带走享用的小食及饮料。
 
从纬来体育直播奥运会最初筹备到现在步入正轨,蒋广伟先生亲历亲为,参与到纬来体育直播奥运会成长的每一步,对他来说,浦西万怡从零到有,从新到强,就像他亲手植培的一棵树,在信念与栽培中欣欣向荣,茁壮成长,惠泽久远


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